Privacy Policy for OrderGrabGo
Effective Date: 01/01/2025
Introduction OrderGrabGo LLC ("OrderGrabGo," "we," "our," or "us") respects your privacy and is committed to protecting it through this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or otherwise interact with us. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide to Us We collect information that you provide directly to us when you use our services, such as:
- Account Information: Name, email address, phone number, mailing address, and account credentials.
- Payment Information: Credit card or debit card information (processed securely by third-party payment processors).
- Order Details: Information about your orders, including delivery instructions and feedback.
- Communications: Messages or requests sent to customer support or through feedback forms.
B. Information We Collect Automatically When you use our services, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on our site or app, and links clicked.
- Geolocation Data: Location information when you allow access through your device settings.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
C. Information From Third Parties We may collect information from third parties, including:
- Business partners (e.g., restaurants, merchants).
- Social media platforms when you connect your account.
- Publicly available sources or marketing partners.
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver the services you request, including processing orders and payments.
- Improve and personalize your experience with our services.
- Communicate with you, including sending updates, confirmations, and promotional materials.
- Ensure security and prevent fraud.
- Comply with legal and regulatory requirements.
- Conduct analytics to understand usage trends and improve our services.
3. Sharing Your Information
We may share your information with:
A. Service Providers Third-party vendors that provide services on our behalf, such as payment processing, data analysis, and customer support.
B. Business Partners Restaurants, merchants, or other partners to fulfill your orders and enhance your experience.
C. Legal and Regulatory Authorities To comply with legal obligations or respond to lawful requests by public authorities.
D. Business Transfers In connection with a merger, sale, or transfer of all or part of our business or assets.
E. With Your Consent In situations where you provide explicit consent for sharing your information.
4. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that, we securely delete or anonymize your data.
5. Your Choices and Rights
Depending on your jurisdiction, you may have the following rights:
- Access and Correction: Request access to your data and correct inaccuracies.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Deletion: Request deletion of your data, subject to legal exceptions.
- Opt-Out: Opt out of marketing communications or certain data uses.
To exercise these rights, contact us at Email: privacy@ordergrabgo.com
6. Security Measures
We implement robust security measures to protect your data, including encryption, secure data storage, and regular security audits. While we strive to protect your information, no system is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, gather analytics, and deliver personalized content. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
- Email: privacy@ordergrabgo.com